At DUN wallets returning products is very easy. Would you rather have a different color or do you prefer to return your wallet for a full refund, just let us know. We want you to be happy with your purchase above all else.
The following conditions apply for returns:
- The wallet is unused, undamaged and sent back in original packaging.
- The wallet is returned within 14 days of receiving date.
- Send the shipment in a registered package to ensure it’s delivered safely at DUN wallets.
Please note: DUN wallets is not accountable for potential loss in shipment. Shipping costs will not be refunded.
The return procedure has the following steps:
1. Give us a notice that you would like to make use of the return option (make sure your request meets the conditions above). Mention to which different wallet in our assortment on this website you would like to change, or receive a full refund. Also include the order number.
2. We send a return address, you can send the item(s) to this address.
3. After we receive the returned product(s) we directly transfer your full refund or we send the replacing wallet(s). Potential differences in purchase price will be settled.