At DUN wallets returning products is very easy. Would you rather have a different color, just let us know. You can return your wallet within 14 days to change for a wallet that has your preferences.
The following conditions apply for returns:
- The wallet is unused, undamaged and sent back in original packaging.
- The wallet is returned within 14 days of receiving date.
Shipping costs will not be refunded. Please note: Send the shipment in a registered package to ensure it’s delivered safely at DUN wallets. DUN wallets is not accounted for potential loss in shipment.
The return procedure has the following steps:
1. Give us a notice that you would like to make use of the return option (make sure your request meets the conditions above). Mention to which different wallet in our assortment on this website you would like to change, or receive a full refund. Also include the order number.
2. We send a return address, you can send the item(s) to this address.
3. After we receive the returned product(s) we directly transfer your full refund or we send the replacing wallet(s). Potential differences in purchase price will be settled.